Hollywood or Bust Update

A week ago I mailed three packages to Keegan and Ian via UPS. On Thursday they found 2 packages in the hallway outside their apartment door. After running the tracking numbers I discovered that they should have found 3 packages outside their apartment door. And, of course, the package that was stolen was the most important package, it was the package packed with the most care and thought. Ian searched every inch of the apartment complex until he discovered the opened package tossed in the garbage. Thankfully, every bit of the package was recovered with the exception of Keegan's passport. The passport has been invalidated but we must now take measures to protect her identity and we must also replace her passport. Is it two steps forward, one step back? Or is it one step forward, two steps back?